Refund policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition as received
- Unused or unworn
- With original tags attached
- In original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at yida@durelife.com.
If your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package.
Please note: Items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at yida@durelife.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right as quickly as possible.
Exceptions & Non-Returnable Items
Certain items are not eligible for returns, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to receive a replacement item is to return the original product. Once your return is approved, you can place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method. Please allow some time for your bank or credit card provider to post the refund.